I recently took out a guitar that I leave up North. An old Heritage Eagle made 30 years ago. I’m sure you know about the company who make Heritage guitars. A little background info just in case you don’t. 

Heritage Guitar is an American musical instruments manufacturer company based in Kalamazoo, Michigan. In the early 1980s, Gibson, faced with excess production capacity, closed its historic Parsons Street factory in Kalamazoo, Michigan and relocated much of its production to its factory in Nashville, Tennessee. Some of the Technicians did not want to relocate so they stayed took on the Michigan factory and founded Heritage Guitars. I have 2 Heritage guitars both 30 years old and they play beautifully, except………

I was researching guitars on gumtree and found the most beautiful guitar. So I jumped on a plane to Aberdeen to see if it was worth purchasing. As you do, I left home empty handed and came back with my hands full. A Heritage Eagle. I was so excited I rushed to have my Heritage Eagle set up by a London technician, I’ll mention no names.

When I presented the guitar to him I was very clear. I told him the style of music I play and that my main requirement was a low action. On picking it up, I played it, it seemed low enough but then he said try it out and if you feel it needs adjusting bring it back. On taking it home I tried it and just put it in it’s case.

As I have a few other guitars that I can use, I took this one to leave at my dads as I visit him often to save me carting a guitar up and down the motorway. I recently started playing it and although it has a great sound, I now can see that the technician who worked on it did not do his work properly. It buzzes all over the neck, to the point where I had to raise the action because it was so annoying. I now refuse to take any of my instruments to that particular technician. 

I have had other experiences where I have taken a guitar to a technician, clearly explained what I wanted, come back to collect the guitar to find that the action is much higher than expected. When questioned the response I got was “any lower and we cannot guarantee that it won’t buzz”. 

When I pay for a service of a specialist nature I expect to obtain the adjustments I requested. 

I am more than happy to pay a higher price if I get 100 percent satisfaction when my guitar is returned to me. 

I would like to hear your experiences of Guitar technicians and if you have any you can recommend in London please share. 

In the meantime my search goes on for a technician that takes pride in is work and gives me what I need.

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